Privacy Policy

Last updated: 20 October 2026

This policy explains how Qualia Lab L.L.C. (SH.P.K.) ("Qualia Lab", "we", "us") handles personal data when you visit thequalialab.com or contact us.

Who we are

Qualia Lab L.L.C. (SH.P.K.), Motrat Qiriazi 21, 10000 Prishtinë, Kosovo. Email: info@thequalialab.com.

What we collect

• Messages you send us. If you email or call us, we keep your name, contact details and the content of your message so we can reply.
• Technical data. Our hosting provider (Cloudflare) processes standard request data such as IP address, browser type and the pages requested, to deliver the site and protect it from abuse.

This website does not use advertising or tracking cookies, does not have user accounts and does not sell personal data.

Why we use it

We use personal data only to respond to enquiries, to provide services you have asked for, to keep the site secure, and to meet our legal obligations.

Who we share it with

We share data only with service providers that help us run the site and our email (such as Cloudflare), and with authorities where the law requires it.

How long we keep it

We keep correspondence for as long as needed to handle your request and our business relationship, and then delete it unless the law requires us to keep it longer.

Your rights

Under the Law on Personal Data Protection of the Republic of Kosovo, and the GDPR where it applies, you can ask to access, correct or delete your personal data, or object to how we use it. Write to info@thequalialab.com and we will respond within 30 days. You can also complain to the Information and Privacy Agency of Kosovo.

Apps we build for clients

Apps we build for other businesses, such as booking apps, may have their own privacy policies published by those businesses or within the app.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.